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I was misinformed about my service
cancelation when I spoke with agent Kelly M over chat through my vivint app. I was told to send an email and the sevice would be canceled within 30 days. I did as I was instructed and sent the email and call to follw up where I was them and was informed I needed to pay a $1000 to cancel by customer service. I ask for customer loyalty and William told me I owe over $1500 to cancel cause I had to buy out this ridiculous 5 year contract at over 60 a month, which I had
only paid 3 years of, at the amount of over $2100. I feel this should be canceled in 30 days as I was told would happen with the first agent I spoke with through my app chat. The supervisor over customer loyalty said I could pay $800 and be good. As a company they are way more expensive than any other monitoring service that can do exactly what they have done. I will never recommend or use vivint again for home monitoring. I have paid faithfully every month for 3 years and I got a wall monitor and a doorbell camera and a few window sensors, they used most of the old sensors that were in my home at install. I have paid over 60 a month for 3 years over $2100 and somehow figure I still owe $1500 more to buy out you my contract. This company is ripping people off with that service and cost.
Posted by Anonymous at 3:19PM | (5 comments)
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There’s also 140 years of experience backing the company, so you know it has been around long enough to know how to provide
customers with what they want and need. Phone and email support are provided on a 24/7 basis, and it’s possible to get an installation completed on the same day. You can also expect $500 off your insurance deductible in case you get broken into while you have ADT monitoring installed. Here’s a quick summary of their pros and cons:You can control your
garage door, lights, locks, and more right through your cell phone. There’s no relocation option if you need to move, so ADT works best for established homeowners who are going to be at the same location for a longer period of time. The franchise nature of ADT can also mean that you’ll find a somewhat inconsistent level of customer service and support depending upon where you are based, and that can be frustrating when you are used to receiving good service, but move somewhere else, and suddenly have poor service.
Posted by Anonymous at 3:19PM | (4 comments)
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com I'm Donna J. Jodhan wishing you a
terrific day and week. To reach me,
please send an email to and I would be delighted to send you an electronic copy of our latest newsletter. You can view more of my blogs and editorials at the following websites:Donna Jodhan!During our everyday life, we concern ourselves mainly with home security; enabling the security alarm, locking the door when we leave, etc. However, there’s another menace out there that is creeping through our society. This menace is Cyberstalking, the exploiting of our children through the Internet.
Posted by Anonymous at 3:19PM | (7 comments)